The Unexpected Advantage That Delivers the Best in Guest Experiences
In hospitality, it’s all about the experience. Getting the atmosphere right is the first step in creating outstanding guest experiences that breed enduring memories. With fragrance, your hotel becomes more than just a place to stay. It becomes an experience.
Make lasting impressions. Connect with guests emotionally to inspire strong bonds and brand loyalty. Create an experience guest want to return to again and again.
With ScentAir, Hotels And Resorts Can Make The Most Of Every Interaction.
Skyrocket Guest Satisfaction Scores
HIGHER OCCUPANCY RATES. MORE LOYAL GUESTS. BETTER ONLINE REVIEWS.
Positively Influence Customer Perceptions
CRAFT A POWERFUL AND AUTHENTIC BRAND IDENTITY THAT DRIVES EMOTIONAL CONNECTIONS.
Complete the Look & Feel of Your Lobby
OWN EVERY DETAIL OF YOUR GUEST EXPERIENCE.
Differentiate Your Space
BRAND NOTORIETY SO STRONG, GUESTS KNOW YOU BY SCENT ALONE
Complete the Look & Feel of Your Gaming Floor
DIFFERENTIATE YOUR SPACE AND ATTRACT PLAYERS WITH A UNIQUE GAMING EXPERIENCE.
Improve Perceptions of Cleanliness
HIGHLIGHT YOUR COMMITMENT TO CLEANLINESS WITH THE INTUITIVE CUE OF A FRESH SCENT.
Foster Outstanding Customer Service
IMPROVE MOOD AND BYPASS THE CHALLENGES OF FORMING FAST RAPPORT.
Total Control with Connected Technology
MONITOR AND ADJUST YOUR HOTEL ATMOSPHERE—RIGHT IN THE PALM OF YOUR HAND.
When you request your consultation, your ScentAir representative will walk you through the process of finding—or formulating—the right fragrance for your hotel. But ScentAir does more than find your perfect fragrance. We help you devise a scent marketing strategy so your fragrance will make the greatest impact on your business.
Fragrance So Irresistible Customers
Want To Bring It Home
Scent communicates brand identity by harnessing emotions like coziness, luxury or exhilaration. To access emotions, we use cultural fragrance cues to trip the right psychological triggers. These triggers reaffirm your brand promise and maximize customer perceptions of added value.
The ScentAir process makes it simple
We’re industry leaders for a reason. After more than 20 years, we’ve worked with hundreds of major brands in thousands of locations. Our process makes launching a scent marketing strategy easy.
- Fragrance Selection—find a scent proven to stir the emotions you want to excite in customers.
- Fragrance Diffusion Strategy—determine the best system, positioning, & diffusion schedule to maximize impact.
- System Installation—installation is included for our most robust scent machines, so you never have to do any heavy lifting.
- System Support—maintain your system with ease, we’re always just a phone call away.
100,000+ Installations
119 Countries Served
Endless Fragrance Possibilities
Scent is the most memorable of the senses. We feel scent is an exciting and important part of the guest experience.
SENIOR VICE PRESEDENT Westin Hotels and Resorts
When our customers walk in, they experience a crispness and freshness from ScentAir. It triggers a unique, positive emotion. We have a freshness in our club that people love.